Player support
Support
Answers to common questions, and a way to reach the team when you need a person.
Common questions
Do I need an account to play?
No. Our apps and games don’t need a North Adapt account. Your progress is saved to your iCloud account by Apple, so it follows you to a new iPhone automatically.
Can I play Bloc Drop offline?
Yes, in two ways. Watch 3 ads all the way through to earn an Offline Pass, which gives you 48 hours of offline play. Or buy Ad-Free once for £4.99 in the game to remove all ads and play offline any time. Without either, Bloc Drop needs an internet connection because it shows ads.
What is the free Ad-Free trial?
Everyone gets 3 days of Ad-Free for free, once, starting with your first game. During the trial there are no ads, and every theme, theme pack and app icon is unlocked, along with Power Saver. When it ends those go back to normal, and you can keep them for good with the one-time Ad-Free purchase.
What does Ad-Free include?
One payment, no subscription. Ad-Free removes every ad, unlocks all themes, theme packs, app icons and seasonal themes all year round, adds Power Saver, and lets you play offline any time. Without it you can still try any theme or icon for 7 days by watching a short ad.
How do the daily challenges work?
Every day there is a new puzzle and a new run, the same for everyone. Finish the puzzle to build a streak and earn a bonus hint, then chase the day’s top score in the run. You will find them on the home screen.
How do I restore my purchases?
Open the app or game, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Purchases are tied to your Apple Account.
Which devices are supported?
Bloc Drop needs iOS 17.6 or later. Our apps and games are made for iPhone only.
My progress did not sync to my new iPhone.
Progress syncs through iCloud. On both iPhones, sign in with the same Apple Account and check that iCloud is turned on for the app or game in Settings › your name › iCloud. If iCloud is off, progress is saved on that iPhone only.
How do I delete my app or game data?
Delete the app or game from your iPhone, then remove its data from iCloud in Settings › your name › iCloud › Manage Account Storage. We don’t hold a copy of your saves.
How do I report a bug?
Use the form on this page and pick Bug report. Tell us your iPhone model, iOS version and the version, which you can find at the bottom of the settings screen.